Onset of Covid-19 pandemic has been a major turning point for various businesses. Yet Pharmaceutical sector is booming due to increased awareness and focus being shifted on healthcare industry.
Recent developments in field of analytical instrument dealers has seen a shift and introduction of online platform has led to digital sales and training.
There are various analytical instrument dealers in market for HPLC, MS, GC, etc. For HPTLC, Anchrom has the major market share since they are the best HPTLC supplier in India.
CAMAG HPTLC is Swisss made analytical instrument with best technology backed by Anchrom’s 40 plus years of service and support. Our HPTLC instruments run more than 10 years due to its quality.
In 2021, we have adopted a customer centric approach for training and sales. We have arranged webinars with academia and industry due to travel restrictions because of lockdown from our India Specific HPTLC Application Lab in Mumbai.
Introduction of Government e-Marketplace (GeM) portal has enhanced transparency for our various government buyers/ PSUs.
Also, customer support through TeamViewer/ AnyDesk applications helped customers instantly with their analysis queries. If they were stuck in middle of any analysis/ service issues our Lab Team and Service was quick to jump in and guide them through.
Adoption of digitization was a major development for Anchrom. Customer satisfaction has been our priority since our inception and thanks to the digital tools available with us not a single customer was left dissatisfied.